Our reusable baskets help reduce waste and support our commitment to sustainability. Returning your empty baskets allows us to reuse them, helping to keep costs down and reduce environmental impact.

Why should I return my baskets?

Our baskets are designed to be reused many times. Returning them helps us:

• Reduce waste
• Minimise environmental impact
• Keep packaging costs down
• Support our sustainability commitments

How do I return my baskets?

Simply leave your empty baskets in your usual delivery location before your next scheduled delivery. Our driver will collect them when they deliver your new order.

Do the baskets need to be clean?

No. We don't expect them to be washed, but we do ask that they are emptied and reasonably clean before collection.

What if I forget to leave them out?

No problem. Just leave them out for your next scheduled delivery and we'll collect them then.

We have built up a lot of empty baskets. Can you collect them?

Yes. If you've accumulated a large number of baskets, please contact our Customer Services team and we'll arrange a collection where possible.

Can I return baskets if I no longer receive deliveries?

Yes. If your service has ended and you still have Fruidel baskets, please contact us and we'll arrange for them to be collected.

Do I need to flatten or dismantle anything?

No. Simply leave the baskets as they are. Our driver will collect them.

What if a basket is damaged?

That's not a problem. Please return it as normal and we'll recycle or replace it where appropriate.

What happens if baskets aren't returned?

We appreciate customers returning baskets wherever possible, as they are an important part of our reusable packaging system. If you're having difficulty returning them, please let us know and we'll work with you to find the best solution.